Customer Service Engineer állás

Customer Service Engineer állás
  • Nemzetközi műsorszóró cég budapesti irodájához keresünk Customer Service Engineert.

    Customer Service Engineers (CSEs) are responsible for the successful installation/ training and maintenance/support of the Co. software and hardware to clients at their site or through remote means. A secondary responsibility is responding to support communications (telephone calls, email requests, etc.) from clients, including trianing and troubleshooting customer issues through to resolution.
    Successfully complete the configuration, installation and implementation of the Co. software and hardware at client sites
    Report issues in a timely manner to appropriate Engineering staff through portal or other communication means as requested
    Conduct upfront site planning, functional gap analysis and workflow design
    Responsible for post install documentation and handoff to support
    Undertake global on-site client visits to assist in their use of the Co. products
    Collaborate in the design and development of new training courses, installation and implementation procedures, incorporating lessons learned from prior installs
    Up to 80% travel required

    Strong interpersonal and client-facing communication skills
    Strong presentation/training skills
    Excellent analytical and problem-solving skills
    Ability to listen to customer needs and develop solutions using software functionality and business processes
    Excellent understanding of Windows environment
    Good working knowledge of Active directory, TCP/IP, Windows Security, Windows Clustering technologies NLB, MSCS
    Ability to administer SQL 2008
    Very good command of English, others languages are a plus
    High School Diploma required
    Associates or Bachelors degree desirable
    2-5 years related work experience
    MS Certifications: MCRS, MCITP desired

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